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A new report from the National Audit Office (NAO) has concluded that consumer ombudsmen Energywatch and Postwatch have delivered benefits for the public, but questioned their level of spending. The report from Auditor General Sir John Bourn says that the two organisations have successfully established themselves, developed systems to handle complaints and have started to… Read more »
NHS Directors have this week been briefed on new procedures to tackle infections in hospitals and reduce rates of MRSA. Official estimates put the number of deaths from hospital infections at around 5000 per year, although campaigners said yesterday that the real figure was closer to 20,000. At the first national conferences for directors of… Read more »
